Close Brothers accelerates customer experience via DocuSign eSignature

12 July 2023

As part of its digital transformation, Close Brothers identified the need to launch a remote e-sign solution for its customers. Using DocuSign eSignature has enabled Close Brothers to streamline its customer experiences, making the sharing and accessing of financial agreements, contracts and documentation, easier, faster and less time consuming.

Close Brothers opted to deploy an API-driven approach to connecting digitally with its partner dealers. Close Brothers has seen remarkable success through the adoption of DocuSign eSignature. Within the first two months of offering remote financing, over 80% of agreement communications were digital.

  • 88% of contracts go live via DocuSign
  • 30% of Close Brothers contracts now signed on customer’s own device
  • 70+ net Promoter score since instigating DocuSign solutions