Funding Circle digitise their application process with DocuSign for a faster and better customer experience

3 July 2023

Funding Circle is the UK’s largest loan platform for SMEs. It was founded in 2010 in the aftermath of the Global Financial Crisis, when small businesses struggled to access finance through traditional channels.

Funding Circle provides small businesses with a fully-online borrowing experience. With no branches, it uses innovative technology to offer a faster service than incumbent lenders. Implementing two DocuSign products in 2020—eSignature and ID Verification—has completed Funding Circle’s digital workflow, further reducing points of friction and providing a seamless customer experience.  

  • 98% Reduction in time to process a new loan from 2 days to 1 hour